Letter to the Editor

Zesco 322 line frustrating

Dear editor,
I WOULD like to express my displeasure with Zesco toll free line, 322 for being constantly busy.
Last  Friday, I purchased electricity units using my MTN mobile. The transaction went through, but the token numbers were not sent to my mobile account though it indicated a deduction. Efforts to call  the Zesco customer centre, as advised by MTN Facebook , proved futile even as I am writing this letter I have not received the electricity  units from Zesco.
How reliable is MTN mobile in terms of paying bills? Who are the regulators of such services in Zambia?

Facebook Feed