MTN apologises to customers over messages


MTN Zambia has apologised to customers following complaints over repeatedly sending messages to people who have already registered their sim cards to do the verification.
On Wednesday, the Zambia Information and Communication Technology Authority (ZICTA) inspectors visited MTN offices after receiving complaints from the customers.
MTN Zambia chief executive officer Charles Molapisi said the company will look into the concerns by the customers by limiting the number of messages sent to customers.
“We apologise to our customers for the inconvenience caused by frequently sending messages for them to re-register their sim cards. The reason why we are driving the issue is to have correct information of our customers to be provided data to the regulators as well as protect them,” he said.
Mr Molapisi also called on customers to ensure they validate their documents and the company has engaged over 200 people for the exercise.
Earlier, ZICTA director for support services Mofya Chisala said out of 120 people who had registered their sim cards in the last two months, 50 percent are still receiving messages to re-register.
Mr Chisala said MTN Zambia sim card re-registeration was inconveniencing customers.
“We gave you [MTN] 24 hours to organise yourselves on clean-up exercise on sim card registration. The problem is the way you are handling your re-registration clean-up,” he said.

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