CCPC records rise in product refunds

ITS festive season again and shopping is part of fun for all ages including the young, like the ones above. Many shop owners are cashing in around this period mostly on clothes and food stuffs. PICTURE: STAFRANCE ZULU

KELVIN MBEWE, Livingstone
THE Competition and Consumer Protection Commission (CCPC) has disclosed that it has recovered over K2 million in product refunds and replacement from January to October 2016 compared to about K1.4 million in 2015.
And the commission says it has handled over 1,730 cases in the same period and is expected to record over 2,000 before the end of 2016.
CCPC chief investigator south consumer protection Moses Musantu said this during a media sensitisation workshop in Livingstone recently.
“From January to October, we have recovered a total of K2,185,405.90 in product refunds and replacements as compared to what we recovered in 2015 where we recorded K1,492,889.09. This is the amount that consumers were going to lose out,” he said
Mr Musantu said CCPC is happy with the increase as it indicates that the commission is doing more to execute its mandate, and that consumers are getting to know their rights.
He said most complaints came from public transport, retail trading, insurance and finance.

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