Dear editor,
THIS is a call to utility companies to go a step further in innovating their offerings by enabling clients to recharge their power and prepaid water on their mobile devices.
Use of mobile services should not only be used for buying units but also entering the units in the system – thereby bypassing the need for the interface which is too often problematic.
In fact, the purchase and entering of units should be synchronised.
This could save the utility companies expenditure on procurement of interface and maintenance.
It could also save clients the trouble of waiting for some technicians to come and fix interface problems within 48 hours (Zesco) or take the interface to Zesco but still wait for that long to be assisted.
Any convenience in service delivery is value addition. Let us go further in exploiting technology to make our lives easier in spite of initial costs.
CHALUSA ELARM