Dear editor,
I RECENTLY travelled from Lusaka to Livingstone and back using a Mazhandu bus.
Tag - CUSTOMER CARE
Torn Apart: BOYD PHIRI
IT IS obvious that people in the hood are now used to receiving Zesco’s daily notices on load shedding and power cuts, a customer
CUSTOMER CARE with NAMUCANA MUSIWA
IN THE last few weeks this column has looked at the meaning of Kaizen, which is a Japanese word that means continuous...
CUSTOMER CARE with NAMUCANA MUSIWA
HOW often have you followed up something with an organisation that you have been dealing with
CUSTOMER CARE with NAMUCANA MUSIWA
KAIZEN is Japanese for “change for the better†or “improvementâ€; the English translation is
CUSTOMER CARE with NAMUCANA MUSIWA
HOW do you feel, as a customer, when you buy a product or hire one and when you attempt to use it, it fails to work?
Customer Care with NAMUCANA MUSIWA
TALKING to someone that you cannot see is one of the most challenging things in effective communication. I am referring here...
Customer Care with NAMUCANA MUSIWA
WHEN a customer lodges into a hotel, there are certain expectations that they have in terms of the service and facilities...
