Letter to the Editor

Kudos to Stanbic for extending business hours

Dear editor,
I WISH to congratulate Stanbic Bank for growing the reach of its extended banking hours to additional shopping malls in Lusaka and

the Copperbelt.
This will surely offer the bank’s customers the nation’s longest banking hours.
Stanbic has announced that with effect from August 8, 2017, the public will be able to conduct banking business from 08:15 hours to 18:00 hours on weekdays and 08:30 hours to 14:00 hours on Saturdays at branches located at malls. They will be closed on Sundays and public holidays, however.
These branches comprise Kafubu Mall Service Centre, Mukuba Mall Service Centre, Jacaranda Mall Service Centre, Kabulonga Mall Service Centre, Woodlands Mall Service Centre, Cosmopolitan Mall Service Centre, East Park Mall Service Centre and the Kafue Mall Service Centre.
This is encouraging, considering that extended opening hours are already effective at Stanbic’s Manda Hill branch, its Head Office Private Banking Suite on Addis Ababa drive and the Arcades branch, which are open from 07:00 hours to 22:00 hours from Monday to Saturday and 10:00 hours to 18:00 hours on Sundays.
There is no doubt that business is increasingly becoming competitive and only institutions looking outside the box such as Stanbic will survive.
This goes to show that Stanbic Bank understands its customers and their need for banking at the times that are convenient to them.
In these hard times, customer service should be the top priority of all commercial entities, not just banks.

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