Customer Care with NAMUCANA MUSIWA
SOME entrepreneurs seem to think that building a structure with many self-contained rooms, a bar and restaurant and then calling it a hotel is enough. Â
A hotel is much more than a structure with many rooms.Â It should also have other amenities such as conference rooms, swimming pool and possibly a spa.
In addition, the service should be at a certain level and generally the accommodation rooms should be better than an average bedroom.
Can you imagine lodging into a hotel and then becoming ill afterwards because the room is stuffy?Â For some time, I have wondered what the difference between a hotel and a motel is, and I took the liberty to research and below is what I learnt.
According to the online business dictionary, a hotel provides paid lodging to tourists and may also provide a number of other services or amenities such as a restaurant, swimming pool, and/or spa.
Many hotels are also arranged to hold conferences and meetings, thus making them useful locations for business meet-ups.
A rating system of one to five stars exists as a means to compare the quality of hotels and their amenities.
A motel is a word derived from the term â€˜motoristâ€™s hotelâ€™. This was a term used to indicate when a hotel provided ample parking, a feature that is particularly useful to Americans and Canadians, who frequently travel long distances on major highways and interstate systems. Initially, motel rooms had doors that faced the parking lot, making coming and going especially easy.
Today, this may or may not be the case as some motels now have inward-facing doors that connect to common areas.
Other terminologies used for paid accommodation are lodge, guest house, rest house, bed and breakfast and inn.
It would appear that these different terminologies may have different meanings in different countries.Â Wikipedia defines a lodge as a cottage or cabin, often rustic, used as a temporary abode or shelter.
The second definition of lodge in Wikipedia is a small house on the grounds of an estate or a park, used by a care-taker or gate-keeper.
The third definition from the same source defines a lodge as an inn.Â In Zambia, on the other hand, some lodges provide better services than some so- called hotels.
A guest house (also guesthouse) is a kind of lodging. In some parts of the world, a guest house is similar to a hostel, bed and breakfast, or inn while in other parts of the world (such as for example the Caribbean), guest houses are a type of inexpensive hotel-like lodging.
In other parts of the world, it is a private home which has been converted for the exclusive use of guest accommodation.
The owner usually lives in an entirely separate area within the property and the guest house may serve as a form of lodging business.
This type of accommodation presents some major benefits such as:
â€¢ Personalised attention
â€¢ Healthy and home-made food
â€¢ Modern design.
A rest house is a building used for shelter by travellers (especially in areas where there are not hotels).
A bed and breakfast (typically shortened to B&B but also spelt BnB in Internet usage) is a small lodging establishment that offers overnight accommodation including breakfast, but usually does not offer other meals.
Whatever you call the accommodation, as long as customers are paying, it must meet the grade.
I would like to believe that the Hotels and Catering Association, or whichever authority is responsible, from time to time goes round to check facilities being offered by these hospitality providers.
There must be a way of degrading or closing places that do not meet certain standards.