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CCPC recovers K550,000 for consumers

ITS festive season again and shopping is part of fun for all ages including the young, like the ones above. Many shop owners are cashing in around this period mostly on clothes and food stuffs. PICTURE: STAFRANCE ZULU

ESTHER MSETEKA, Lusaka
THE Competition and Consumer Protection Commission (CCPC) has helped consumers recover over K550,000 in refunds and replacements in the first half of this year, CCPC board chairman Kelvin Bwalya has said.

Mr Bwalya said since January this year, the commission has received and resolved 513 cases, out of which 304 were handled in the first quarter, and 209 in the second quarter of the year.
He said during the first half of 2017, the commission has seen an increase in the volume of cases related to anti-competitive business practices and consumer rights infringements.
“Out of 513 cases, the commission successfully helped consumers recover K334,164 and K215,434 in refunds and replacements, respectively, with the total being K549,598,” Mr Bwalya said.
He said the commission has also conducted at least 65 inspections in collaboration with various council health inspectors in selected districts across the country.
Mr Bwalya said the commission has also destroyed expired goods worth about K290,600 in Solwezi, Mansa, Chipata, Mongu, Livingstone, Kabwe, Kasama, Chinsali, Kitwe and Lusaka, in collaboration with local authorities.
“The country has continued to see an increase in business activities in the recent years which also imply the need for enhanced trade regulation. The commission is aware of the many trade injustices that negatively affect consumers and traders in the absence of regulation.
“Henceforth, the commission has continued its vigorous consumer protection awareness activities across the country. To this end, the commission will remain committed in ensuring consumers are protected from any form of trade injustice by enhancing trade regulation,” he said.

 

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